We just got off the phone with GW and they really screwed the pooch with the Tau release.
So, you all may have been reading this elsewhere, but GW USA seriously bungled this one. Apparently, they are totally out of Tau product. Like, all of it is out of stock. We are getting all of ONE of each of the finecast models. Yeah. ONE. Holy crap. They said we’d get more on Wednesday of next week, but that is slim pickings. Anyone that ordered a finecast character can wait for their order to ship when we get their stuff.
Also, there apparently are no Fire warriors or Hammerheads left. NONE. We were charged for the large amount we ordered, so I am assuming we are getting those, but no one seems to know what’s going on right now. It’s a bit frustrating to say the least.
What this means is that if you put in a pre-order for Tau with us, your order may be missing items, or it may not. We will of course refund anything if individuals do not want to wait or we can hold your order until the product arrives. We’re as frustrated as anyone with this. From what I have gathered, FLGS’ around the country are experiencing the same problems, and some stores got no product at all! Wow.
I don’t know what the deal has been with their logistics lately, but their supply chain has really been off. Pretty much since 6th ed dropped, we’ve been having serious issues with getting products in that we need, when we need them. It seems that GW has either over-estimated or underestimated the market fairly dramatically with these recent releases. They’ve been sold out of weird items for a month at a time such as Drop Pods and Basilisks, but then we’ve been able to get as much as we want of some Finecast items which are often harder to get.
For a company as large as GW this really feels weird, but who knows what’s going on on the back end. We’ll have to wait and see.
If anyone has any questions about their order, feel free to contact us but please bear in mind, as of now, we won’t know what we got until Friday when the shipment comes in.